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Pre-Sales Questions
How long does it take for a new account to be setup?
What types of payment does Lomag accept?
What kind of connection does Lomag have to the Internet?
What operating system do you run?
Are you up to date with security and patches?

Web Hosting Questions
Does Lomag offer domain registration services?
How long does it take a domain to transfer to your name servers?
Do you support PHP extensions and MySQL databases?
How do I upload files to my web site?
How can I manage pop3 email accounts and aliases for our domain?
Can I manage my domains dns settings?

Shell Account Questions
How do I setup an eggdrop, bnc, or ircd?
Where can I see a list of your public virtual hosts?
How do I change my account password?
How do I enable my personal web site?
How do I kill a background process?
How much quota (disk space) have I used?
How many connections to IRC am I allowed to have from my BNC?
Do you allow crontab access on shell accounts?

Miscellaneous Questions
Is the time and date on your servers always accurate?
Do you have a referral program?
I have a problem with another user of your service, what can I do?
My question was not answered here, help!



Pre-Sales Questions

How long does it take for a new account to be setup?
Accounts which are paid via online check or credit card are generally setup the same day that you submit your order. If your order arrives in the evening the account could be setup the same day or possibly the next day. Account setup will take no longer than 24 hours maximum. Accounts paid via check or money order are setup the same day payment arrives at our office via the postal mail.
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What types of payment does Lomag accept?
We accept online checks, regular checks, money orders and cash. Through special arrangements we can also accept credit cards with proper verification, western union and paypal.
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What kind of connection does Lomag have to the Internet?
Our network is connected directly to AboveNet's fiber optic IP network via redundant gigabit ethernet links. AboveNet utilizes the latest fiber optic technology with hundreds peering arrangements to insure that our IP traffic finds the best path to its destination.
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What operating system do you run?
We run the CentOS or FreeBSD operating systems on all of our servers which are the most stable of the unix variants.
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Are you up to date with security and patches?
Yes, all of our servers are kept up to date daily via updates from our private cvsup server. Incase of any downtime due to software or security upgrades, customers are notified at least 24 hours in advance whenever possible.
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Web Hosting Questions

Does Lomag offer domain registration services?
Yes, we are proud to offer domain registration for $15 per year. Please visit our Domain Registration page for more details.
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How long does it take a domain to transfer to your name servers?
After you have requested your domain be transfered to our name servers your domain should be working from our servers within 24 hours.
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Do you support PHP extensions and MySQL databases?
Yes. All of our web servers support PHP and MySQL. If you would like a MySQL database created please e-mail us or fill out our support form.
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How do I upload files to my web site?
You can connect to our server to upload files via FTP or secure FTP to upload files. Upon connecting to our server you will see a "www" directory in your account. All files must be uploaded inside that directory for them to show up on your web site.
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How can I manage pop3 email accounts and aliases for our domain?
Please connect to our web-based e-mail management system at http://web.lomag.net/cgi-bin/qmailadmin. Input "postmaster" as the login name along with your domain name and password we assigned you. After you login you'll be able to create and modify pop3 e-mail accounts, aliases, forwarders, mailing lists, and much more.
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Can I manage my domains dns settings?
Yes, our custom made WebDNS system allows you to modify every aspect of your domains DNS file and apply your changes in real-time.
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Shell Account Questions

How do I setup an eggdrop, bnc, or ircd?
For detailed information about these programs please visit our shell support page.
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Where can I see a list of your public virtual hosts?
In your shell account you can type "vhosts" for our vhost list or click here to see the vhost list for each of our servers online.
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How do I change my account password?
After you login to your account you must type "passwd". Our system will then ask you for your old password and your new password twice.
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How do I enable my personal web site?
Create a ~/public_html directory in your account. Afterwards any files uploaded in that directory will show up on your personal web site.
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How do I kill a background process?
In your shell type "ps ux" which will display a list of running processes and their respective PID numbers. To kill a process find its pid number and type "kill -9 pid#".
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How much quota (disk space) have I used?
In your shell type "quota". The number listed under usage is your quota usage in kilobytes.
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How many connections to IRC am I allowed to have from my BNC?
There should be no more than 2 connections to IRC from any single BNC process running on our servers. Launching more than 2 connections to IRC from your BNC would be considering cloning and against our policies.
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Do you allow crontab access on shell accounts?
Yes, all of our shell accounts are allowed to use crontab.
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Miscellaneous Questions

Is the time and date on your servers always accurate?
All of our servers are synced to stratum 1 time servers which use the atomic clock to accurately keep track of time. The time on our servers is never more than 1 second off.
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Do you have a referral program?
Yes we have a referral program! To summarize our program for every 2 new customers who signup using your name as a referral we will give you 1 free month of service. More details can be found on the bottom of our News Page.
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I have a problem with another user of your service, what can I do?
Please e-mail us at abuse@lomag.net and state your situation. We have many servers and can make sure we separate you to help avoid any future problems.
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My question was not answered here, help!
If you have any questions or concerns at all please e-mail us or fill out our support form and we will get back to you within 12 to 24 hours maximum.
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